Frequently Asked Questions
FAQ
Shipping
When will my order ship?
All personalized items will ship within 7 business days of your order being placed. All non-personalized items will ship within 1-2 business days of your order. You will receive an email with your tracking information that can be used to track your order. Please note, expedited shipping DOES NOT speed up production of any personalized items.
What shipping methods do you use?
First Class Standard Shipping: Free (3-5 Business Days)
2nd Day Shipping: $25 (2 Business Days)
Overnight Shipping: $45 (1 Business Day)
Please note, expedited shipping DOES NOT speed up production of any personalized items.
Where do you ship to?
Keepsakes is currently only shipping nationally in the US. For any order inquiries outside of the USA, please shoot us an email at hello@keepsakesjewels.com.
Returns & Exchanges
What is your return policy?
As the majority of our collection are custom made to order, we do not offer any returns or exchanges. If something has arrived in a condition that is less than satisfactory, do not hesitate to contact us with any questions or concerns at hello@keepsakesjewels.com.
What is your exchange policy?
As the majority of our collection are custom made to order, we do not offer any returns or exchanges. If something has arrived in a condition that is less than satisfactory, do not hesitate to contact us with any questions or concerns at hello@keepsakesjewels.com.
My item did not arrive as described. Help!
All of our products come with a 30 day warranty. If something has arrived in a condition that is less than satisfactory, do not hesitate to contact us with any questions or concerns at hello@keepsakesjewels.com.
My Order
Can I cancel or edit my order?
Orders can be cancelled or edited within 24 Hours of placing your order. Please email us at hello@keepsakesjewels.com with your order # so that we can quickly make any changes as necessary.
Can I change my address?
Any address changes need to be submitted within 24 Hours of placing your order. Please email us at hello@keepsakesjewels.com with your order # so that we can quickly make any changes as necessary.
Can I track my order?
Once your order has been shipped, we will email you the tracking number so that you can keep an eye on your package.
Product Care & Warranty
How do I take care of my Keepsakes Jewelry?
Sterling Silver & Gold Vermeil
For your Sterling Silver & Vermeil jewelry, make sure to keep it stored in the box it came in in order to avoid any scratches. Sterling Silver and Vermeil can be prone to fading and/or tarnishing, but can be easily cleaned to look brand new by using the Keepsakes polishing cloth to bring your piece back to life! For Vermeil jewelry thats lost its shine, we do offer replating services. Contact us at hello@keepsakesjewels.com for more info.
Make sure to remove your jewelry when applying any lotions, creams, perfumes!
10K Gold & 14K Gold
For your 10K Gold & 14K Gold jewelry, make sure to keep it stored in the box it came in in order to avoid any scratches. You can easily clean your 10K Gold & 14K Gold jewelry by using the Keepsakes polishing cloth included in your order to bring your piece back to life!
Make sure to remove your jewelry when applying any lotions, creams, perfumes!
Where is Keepsakes Jewelry made?
Keepsakes does all design and production in house, in our facilities located in Houston, Texas.
Does Keepsakes offer any kind of warranty?
All of our products come with a 30 day warranty. If something has arrived in a condition that is less than satisfactory, do not hesitate to contact us with any questions or concerns at hello@keepsakesjewels.com.
I want to add Diamonds to my order. Can you help?
Of course! Keepsakes offers diamond upgrades to all of our Personalized collection of nameplates, rings, earrings, and bracelets! We work with conflict free, eye clean goods, ranging from SI, VS, and VVS quality, between G-H color. Keepsakes only uses natural diamonds that have been ethically sourced, and does not use any lab-made Diamonds. Contact us for more info at hello@keepsakesjewels.com.