FAQ

All personalized items will ship within 7 business days of your order being placed. All non-personalized items will ship within 1-2 business days of your order. You will receive an email with your tracking information that can be used to track your order. Please note, expedited shipping DOES NOT speed up production of any personalized items.

First Class Standard Shipping: Free (3-5 Business Days)

2nd Day Shipping: $25 (2 Business Days)

Overnight Shipping: $45 (1 Business Day)

Please note, expedited shipping DOES NOT speed up production of any personalized items.

Keepsakes is currently only shipping nationally in the US. For any order inquiries outside of the USA, please shoot us an email at hello@keepsakesjewels.com.

As the majority of our collection are custom made to order, we do not offer any returns or exchanges. If something has arrived in a condition that is less than satisfactory, do not hesitate to contact us with any questions or concerns at hello@keepsakesjewels.com.

As the majority of our collection are custom made to order, we do not offer any returns or exchanges. If something has arrived in a condition that is less than satisfactory, do not hesitate to contact us with any questions or concerns at hello@keepsakesjewels.com.

All of our products come with a 30 day warranty. If something has arrived in a condition that is less than satisfactory, do not hesitate to contact us with any questions or concerns at hello@keepsakesjewels.com.

Orders can be cancelled or edited within 24 Hours of placing your order. Please email us at hello@keepsakesjewels.com with your order # so that we can quickly make any changes as necessary.

Any address changes need to be submitted within 24 Hours of placing your order. Please email us at hello@keepsakesjewels.com with your order # so that we can quickly make any changes as necessary.

Once your order has been shipped, we will email you the tracking number so that you can keep an eye on your package.

Sterling Silver & Gold Vermeil

For your Sterling Silver & Vermeil jewelry, make sure to keep it stored in the box it came in in order to avoid any scratches. Sterling Silver and Vermeil can be prone to fading and/or tarnishing, but can be easily cleaned to look brand new by using the Keepsakes polishing cloth to bring your piece back to life! For Vermeil jewelry thats lost its shine, we do offer replating services. Contact us at hello@keepsakesjewels.com for more info.

Make sure to remove your jewelry when applying any lotions, creams, perfumes!

10K Gold & 14K Gold

For your 10K Gold & 14K Gold jewelry, make sure to keep it stored in the box it came in in order to avoid any scratches. You can easily clean your 10K Gold & 14K Gold jewelry by using the Keepsakes polishing cloth included in your order to bring your piece back to life!
Make sure to remove your jewelry when applying any lotions, creams, perfumes!

Keepsakes does all design and production in house, in our facilities located in Houston, Texas.

All of our products come with a 30 day warranty. If something has arrived in a condition that is less than satisfactory, do not hesitate to contact us with any questions or concerns at hello@keepsakesjewels.com.

Of course! Keepsakes offers diamond upgrades to all of our Personalized collection of nameplates, rings, earrings, and bracelets! We work with conflict free, eye clean goods, ranging from SI, VS, and VVS quality, between G-H color. Keepsakes only uses natural diamonds that have been ethically sourced, and does not use any lab-made Diamonds. Contact us for more info at hello@keepsakesjewels.com.